As a pet sitter, you can’t be offered 24/7.
You deserve time off. You deserve to state no.
For some reason, though, pet sitters have a difficult time stating no. I believe it’s since we’re extremely nice people! We don’t want to let anyone down, particularly our customers.
But if you can discover the skill of stating no, your business will be stronger.
I’ve been a expert pet sitter for almost five years, as well as I’ve discovered to state no. Last week, I shared some advice on exactly how to get more pet sitting customers. Today, I’m sharing advice on exactly how to state no when you have more business than you need.
For more information, see my ebook on how do I begin my dog sitting business?
Why you should state no to some pet sitting customers.
You deserve time off.
If you’ve blocked off a weekend or a week for yourself, you requirement to stay with it. everybody deserves a vacation, even if it’s just one full day off.
Every time you try to take time off, you will most likely get pet sitting requests. This is a nice issue to have, however you requirement to politely turn down business in order to provide yourself an occasional break. then return to work refreshed!
Saying no enables you to offer a much better service.
Fewer clients means more interest for every pet. You’ll develop stronger connections with the pets as well as the owners.
If you are rushing from one visit to the next, you will be under constant stress. You may not notice a cut on a dog’s paw. Or you may not notice a feline threw up on the couch. You may even fail to remember to lock a door.
However, if you take a smaller number of clients, you will have the time to provide each pet the care she deserves. You’ll be relaxed, as well as you’ll have time to text pictures or leave handwritten notes. Your dog walks will be relaxed as well as enjoyable. You’ll have time to clean muddy paws or cuddle up with a feline on the couch.
I can’t tell you exactly how many pets you should see per day. The suitable number will be different for everyone. I only suggest you take fewer rather than more.
You want to be loyal to existing customers.
By stating no to new customers, you have the capability to state indeed to existing customers. It’s much better to turn away the people you’ve never met.
Some clients will have unfair expectations.
Emergencies come up, as well as you should do your finest to accommodate within reason. For example, an existing client may have to go to the hospital on short notice, so she asks you to inspect on her dogs.
But there are emergencies as well as there are “emergencies.” With some people, whatever is “urgent” as well as whatever is about them.
Some clients never plan ahead. They’ll phone call on Thursday evening as well as expect you to inspect on their dogs all weekend. even if you have some openings, you may want to state no.
Sometimes you’ll even get last-minute phone calls from prospective clients you’ve never met. They’ll ask, might you inspect on our dogs tomorrow morning? I suggest stating no. tell them you’d be happy to assist them out in the future, however you will requirement more notice.
Emniyet.
Sometimes you have to turn prospective clients away for security reasons. perhaps their dog is aggressive. perhaps the person lives as well far out of town as well as it’s blizzard season. perhaps the person lives in an apartment building where break-ins are common. perhaps you don’t feel risk-free walking dogs in specific neighborhoods. Whatever the reason, keep your own security in mind as well as state no accordingly.
Some clients are not worth the time.
Sooner or later you will come across a client who is not worth your time. Taking care of her pets is more difficulty than it’s worth. sometimes this is since the client is flat out rude, as well as sometimes it’s out of her control.
For example, perhaps she lives just a bit as well far from you. Or perhaps it always takes an hour to clean up after her untidy dog. perhaps her feline needs medication however won’t come near you.
She might be one of those people who always discovers a reason to complain. perhaps she doesn’t pay on time. Or perhaps she treats her dogs poorly as well as you concern about liability.
Whatever the reason, if it’s not worth your time, just state no.
How to state no to pet sitting customers
Remain polite.
Thank the person for her rate of interest in your business. You don’t owe her an apology, however you owe her a say thanks to you. tell her you hope to care for her pets in the future, as well as suggest one more pet sitter for the meantime.
Think about what you’ll state ahead of time.
Plan ahead of time what you may say, as well as method stating it. Hayır belirlemek için bir neden gerekmez. Durum için gereken tek şey “Hayır, o zaman teklif edilmem. Bir dahaki sefere size yardımcı olmayı umduğum gibi benimle iletişime geçtiğin için teşekkür ederim. ”
Bir bekleme listesi oluşturun.
Bazen kişiyi gelecek için bir bekleme listesine koyabilirseniz, hayır belirlemek daha kolaydır.
Oranlarınızı artırın.
Talep ediyorsunuz, bu yüzden oranlarınızı artırmamak için hiçbir neden yok. Daha fazla ücret alırsanız, birkaç müşteri doğal olarak azalır. Hizmetlerinizi sorgulayan daha az kişi ile hayır, sık sık belirtmeniz gerekmez.
Oranlar hakkında daha fazla bilgi için, bir evcil hayvan oturma işine nasıl başlayacağınızla ilgili e -kitabıma bakın.
Önceliklerinizi hatırlayın.
En iyi hizmeti sunduğunuz için yüksek gereksinimler belirlersiniz. Bölgenizdeki en iyi evcil hayvan bakıcısısınız. İnsanlar sizi bir sebepten dolayı rekabet arasında ararlar. Bu, en iyi müşterileri seçmenizi sağlar. Bu, her evcil hayvan bakıcısı için farklı bir şey anlamına gelir, çünkü hepimizin kendi güçlü yanlarımız ve uzmanlıkları vardır.
Köpeğe koşmaya odaklanıyorum, bu yüzden müşterilerim esas olarak orta ila büyük, daha yüksek enerjili köpekler olma eğilimindedir. İşletmeniz farklı olabilir. Belki de küçük köpeklere veya kedilere odaklanırsınız.
Müşterilerinizi akıllıca seçmek, işinizle daha mutlu olma ve daha mutlu müşterilere sahip olma şansı sunar.
Bu yüzden işinize ilk başta başladınız mı?
Evcil hayvan oturma hakkında daha fazla bilgi için, bir köpek oturma/yürüyüş şirketi için temel bir iş planı üretme hakkındaki yayınıma bakın.
Bir evcil hayvan oturma işiniz veya hizmetle ilgili başka bir işiniz var mı?
Müşterilere nasıl hayır belirtiyorsunuz?
Köpeğimin yürüyüşünün yanı sıra evcil hayvan oturma e -posta listesi için de kaydolun ve bir ay olduğumda benden uzman ipuçları alın.